Shipping Policy

Last Updated: [29 May 2024]

At Franticbags, we strive to provide efficient and reliable shipping services to ensure your orders reach you in a timely manner. Please review our shipping policy outlined below.

  1. Order Processing:
    Orders placed on Franticbags are typically processed within 1-2 business days (Monday to Friday). Processing time may vary based on product availability and order volume.
  2. Order Cut-Off Time:
    To ensure timely processing, orders must be placed before 4:00 PM (GMT -05:00 Eastern Time) to be included in the day’s processing batch.
  3. Transit Time:
    Standard transit time for orders is 7-9 business days (Monday to Friday).
  4. Peak Seasons and Delays:
    During peak seasons or promotional periods, there may be slight delays in order processing. Rest assured, our dedicated team works diligently to fulfill orders promptly. In case of any delay for any reason, we will promptly notify you.
  5. Handling and Packaging:
    Franticbags takes meticulous care in handling and packaging orders to ensure that products arrive in excellent condition.
  6. Shipping Tax:
    A free shipping tax will be applied to all orders at checkout. This tax helps us cover the cost of providing high-quality shipping services.
  7. Order Tracking:
    Once your order is shipped, you will receive a shipping confirmation email with tracking information. This allows you to monitor the status and location of your package in real-time. You can also track your order through our Track Your Order page.
  8. Tracking Information Availability:
    Please note that tracking information may take up to 24 – 48 hours to become available after the order has been shipped.
  9. Cancellation Policy:
    Customers have a limited time window to cancel an order after it has been placed. Once the order moves to the dispatching stage, cancellations may not be possible. To cancel an order, please contact our customer support team promptly at [email protected].
  10. Refund for Canceled Orders:
    Canceled orders within the allowable time frame will be eligible for a refund according to our Franticbags Refund Policy.
  11. Incorrect Address:
    Customers are responsible for providing accurate shipping information during the checkout process. Franticbags is not liable for orders shipped to an incorrect address provided by the customer. If an incorrect address is identified before the order is shipped, please contact our customer support team promptly to request an address correction. Additional charges may apply. If a package is returned as undeliverable due to an incorrect address, customers may be responsible for reshipping fees or other associated costs.

By engaging in transactions on Franticbags, customers agree to comply with the shipping terms and conditions outlined above.

Thank you for choosing Franticbags. We look forward to serving you!”

For More Information

Trade Name: Franticbags
Support: 24/7
Business Hours: 9:00 AM to 4:00 PM (Monday to Friday)
Business Number: +1-507-205-2455
Business Mail: [email protected]
Business Address: 2239 86th St, Brooklyn New York 11214, United States

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